Privacy Policy

1. Who We Are

95asia is the operator of the online gaming and sports betting platform accessible at 95asia.one (the "Platform"). References to "95asia", "we", "us", and "our" in this Privacy Policy refer to the Platform operator acting as the data controller in respect of personal data collected through the 95asia Platform. For privacy-related enquiries, contact us at [email protected].

2. Personal Data We Collect

95asia collects the following categories of personal data from Members and Platform visitors:

95asia does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information, except where specifically required for responsible gaming compliance purposes (for example, where a Member voluntarily discloses a gambling-related health concern in connection with a self-exclusion request).

3. How We Collect Personal Data

3.1 Directly From You

The majority of personal data 95asia holds about you is provided directly by you during account registration, identity verification, payment transactions, or when you contact our support team. This includes the information you enter into the 95asia registration form, the documents you submit for KYC verification, and the details you provide when requesting a deposit or withdrawal.

3.2 Automatically

When you access the 95asia Platform, certain technical data is collected automatically through standard web technologies, including server logs, cookies, and similar tracking mechanisms. This data includes your IP address, the device and browser you use to access the Platform, and navigation behaviour within the Platform interface. This technical data is used for security monitoring, fraud prevention, and Platform performance optimisation.

3.3 From Third Parties

95asia may receive personal data about you from third-party sources in limited circumstances, including: (a) identity verification service providers who assist with KYC and age verification processes; (b) payment processors and e-wallet providers (including Maybank2u, CIMB Clicks, Touch 'n Go, Boost, DuitNow, and FPX) in connection with the processing of deposits and withdrawals; and (c) fraud detection and anti-money laundering screening service providers.

4. Purposes for Which We Use Your Personal Data

95asia processes personal data for the following specific purposes:

• Account creation and management — to register, maintain, and administer your 95asia Member account;
• Identity and age verification — to confirm that all Members are aged 21 or above and to verify the accuracy of registration information;
• Payment processing — to process MYR deposits and withdrawals via the payment methods available on the Platform;
• Service delivery — to provide access to casino games, live dealer tables, sportsbook markets, and all other Platform features;
• Customer support — to respond to your enquiries, resolve disputes, and provide technical assistance;
• Security and fraud prevention — to detect, investigate, and prevent unauthorised access, fraudulent transactions, and other prohibited conduct;
• Regulatory compliance — to comply with anti-money laundering (AML) obligations, responsible gaming requirements, and other applicable regulatory requirements imposed under our gaming licence;
• Responsible gaming — to monitor gaming activity for patterns that may indicate problem gambling and to administer self-exclusion, deposit limit, and other responsible gaming tools;
• Marketing communications — where you have provided consent or where we have a legitimate interest, to send you promotional communications about 95asia offers and features that may be relevant to you;
• Platform improvement — to analyse aggregated usage data for the purpose of improving Platform features, performance, and Member experience.

5. Legal Bases for Processing

95asia processes personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between 95asia and you as a Member, including account management, payment processing, and service delivery;
• Legal obligation — processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations imposed under our gaming licence;
• Legitimate interests — processing necessary for 95asia's legitimate interests in operating a secure, compliant, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform analytics — where such interests are not overridden by your privacy rights;
• Consent — where you have provided explicit consent to a specific processing activity, such as receiving marketing communications. You may withdraw consent at any time by contacting [email protected].

6. Sharing of Personal Data

95asia does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances and with the following categories of recipients:

• Payment service providers — banks, e-wallet operators (Touch 'n Go, Boost, GrabPay, DuitNow), and FPX processors, to the extent necessary to process your deposits and withdrawals;
• Identity verification providers — third-party KYC and age verification service providers who assist in confirming Member identity and age;
• Game content providers — certified game studios whose games are integrated into the 95asia Platform, where gameplay data is shared for game delivery and RTP auditing purposes;
• Fraud prevention and AML screening services — service providers who assist in detecting and preventing fraudulent transactions and money laundering;
• Legal and regulatory authorities — government authorities, law enforcement agencies, regulatory bodies, or courts where we are legally required to disclose personal data;
• Professional advisers — lawyers, auditors, and other professional advisers engaged by 95asia in connection with the legitimate operation of the Platform.

All third-party service providers with whom 95asia shares personal data are contractually required to maintain appropriate data security standards and to process personal data only for the specific purposes for which it has been shared.

7. International Data Transfers

The 95asia Platform operates under international gaming licensing, and some of the third-party service providers with whom we work may be located in jurisdictions outside Malaysia. Where personal data is transferred internationally, 95asia ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections applicable under the jurisdiction of our licensing authority. These safeguards may include standard contractual clauses, binding corporate rules, or reliance on adequacy decisions where applicable. If you have questions about the specific safeguards applicable to any cross-border transfer of your data, contact us at [email protected].

8. Data Retention

95asia retains personal data for no longer than is necessary for the purposes for which it was collected, taking into account applicable legal and regulatory retention obligations. As a general guide:

• Account and identity data is retained for the duration of the Member relationship and for a period of not less than five (5) years following account closure, in compliance with AML regulatory requirements;
• Transaction and gaming activity data is retained for the duration of the Member relationship and for not less than five (5) years following the final transaction, to meet regulatory reporting obligations;
• Support communications data is retained for not less than three (3) years from the date of the relevant interaction;
• Technical and log data is retained for up to twelve (12) months from collection, unless longer retention is required for an active security investigation.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 95asia's internal data disposal procedures.

9. Cookies & Tracking Technologies

9.1 Use of Cookies

The 95asia Platform uses cookies and similar tracking technologies to facilitate Platform functionality, maintain login sessions, and collect technical data for security and analytics purposes. Cookies are small data files stored on your device when you access the Platform.

9.2 Types of Cookies Used

• Strictly necessary cookies — required for basic Platform functionality, including maintaining your authenticated session after login. These cannot be disabled without materially impairing your ability to use the Platform.
• Functional cookies — store your preferences, such as language settings and display configurations, to personalise your Platform experience.
• Analytics cookies — collect aggregated information about how Members use the Platform to help us improve performance and features.
• Security cookies — used to detect and prevent fraudulent access attempts and other security threats.

9.3 Cookie Management

You may configure your browser settings to refuse or delete cookies. Please note that disabling strictly necessary cookies will impair Platform functionality, including your ability to log in to your 95asia account. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

10. Your Data Rights

Subject to applicable law and the specific circumstances of your request, you have the following rights in respect of your personal data held by 95asia:

• Right of access — the right to request a copy of the personal data 95asia holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data, subject to our legal and regulatory retention obligations;
• Right to restriction — the right to request that we restrict the processing of your personal data in certain circumstances;
• Right to data portability — the right to receive a copy of personal data you have provided to us in a structured, commonly used, machine-readable format;
• Right to object — the right to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent — where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, submit a written request to [email protected]. 95asia will respond to your request within a reasonable timeframe and may require identity verification before processing any request relating to your personal data.

11. Children and Minors

The 95asia Platform is strictly restricted to individuals aged 21 years and above. 95asia does not knowingly collect personal data from any person under 21 years of age. If 95asia becomes aware that personal data has been collected from an individual who is under 21 years of age, that data will be deleted immediately and the associated account will be terminated. If you believe that a person under 21 may have registered an account with 95asia, please notify us at [email protected].

12. Data Security

95asia implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the 95asia Platform;
• Encryption of sensitive data at rest, including financial and identity data stored in our systems;
• Role-based access controls restricting internal access to personal data on a need-to-know basis;
• Multi-factor authentication requirements for all internal system access;
• Continuous security monitoring, intrusion detection systems, and regular penetration testing;
• Strict vendor security assessment requirements for all third-party service providers with access to Member data.

While 95asia employs robust security measures, no digital platform can guarantee absolute security against all threats. In the event of a personal data breach that is likely to result in a risk to your rights or interests, 95asia will notify you and the relevant regulatory authority in accordance with applicable breach notification obligations.

13. Third-Party Links

The 95asia Platform may contain references to third-party services, game content providers, or payment platforms. This Privacy Policy applies solely to personal data processed by 95asia in its capacity as data controller. 95asia is not responsible for the privacy practices of third-party websites, applications, or services and recommends that you review the privacy policies of any third-party platforms you interact with in connection with your use of the 95asia Platform.

14. Updates to This Privacy Policy

95asia reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Where updates are material, we will notify you via your registered email address or through a prominent notice on the Platform, with not less than fourteen (14) calendar days' notice before the updated policy takes effect. The "Last Updated" date at the top of this policy indicates when the most recent version took effect. We encourage you to review this Privacy Policy periodically to remain informed about how your personal data is being handled.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or 95asia's handling of your personal data, please contact the 95asia data protection team at:

Email: [email protected]

Please include "Privacy Request" in the subject line of your email, along with your full name, registered email address, and a clear description of your request or concern. 95asia aims to respond to all privacy-related enquiries within 30 calendar days of receipt.